Jackson Solar Monitoring & Service Subscription

Your solar system is a long-term investment—and protecting that investment means having real visibility, fast response, and priority service when it matters most.

That’s exactly what the Jackson Solar Premium Monitoring & System Service Subscription provides.

This subscription gives both you and Jackson Solar direct access to your system through advanced online monitoring platforms such as SolarEdge, enabling faster diagnosis, faster warranty claims, and faster repairs—often before you even notice an issue.

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What Makes This Monitoring Different

This service enables panel-level monitoring, allowing you to see exactly how each panel is performing while also giving Jackson Solar direct visibility into your system’s health. Online monitoring is enabled through the system’s internet connection.

Because we can remotely view system data, alerts, and performance metrics:

-Issues are identified faster

-Diagnosis happens sooner

-Warranty claims can be initiated immediately

This direct visibility is what allows priority handling and accelerated warranty service. 

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Fast Diagnosis. Fast RMA. Priority Repair.

When a system alert indicates a potential issue, Jackson Solar can remotely diagnose the system through the monitoring platform.

If a component failure is confirmed and covered under the manufacturer’s warranty—such as:

-Solar panels

-Optimizers

-Inverters

Jackson Solar will:

-Immediately initiate the manufacturer RMA

-Coordinate replacement parts

-Provide labor for replacement at no cost under this subscription

Because monitored systems are already connected and verified, RMA processing is faster, and monitored customers receive priority service scheduling once replacement parts arrive.

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Free Labor on Warranty Replacements

Most solar manufacturers offer long product warranties—but labor is often not fully covered.

With this subscription:

-Labor for replacing warrantied components is included

-No surprise service bills

-No out-of-pocket labor costs for covered repairs

This alone can save hundreds of dollars per service visit.

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Priority Service Comes Standard

Subscribers receive:

-Priority response and scheduling

-Faster diagnosis

-Faster return to full production

When parts arrive, monitored customers are moved to the front of the service queue.

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Why This Subscription Saves You Money

Industry data shows that solar systems typically require service at least once every two years.

Without a service plan:

-A single service visit can cost $600 or more

-Lost production during downtime adds to the real cost

For $249 per year, this subscription:

-Covers labor costs

-Reduces downtime

-Prevents small issues from becoming costly ones

-Pays for itself with just one covered service event

In real-world terms, this subscription typically costs a fraction of one service call—and protects you year after year.

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What’s Included

-Online system monitoring via SolarEdge or equivalent platform

-Panel-level performance visibility

-Remote system diagnosis by Jackson Solar

-Priority RMA initiation for warrantied components

-Free labor for warranty replacements

-First 20 miles of truck roll service

-Priority scheduling for service calls

-Automatic annual renewal for uninterrupted coverage

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Cost

Premium Monitoring & System Service Subscription
$249 per year (about $20 per month)

The first year is included with every Jackson Solar installation.

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The Bottom Line

This subscription gives you:

-Full visibility into your system

-Faster warranty replacements

-Free labor on covered repairs

-Priority service

-Long-term cost savings

-Peace of mind

It’s the simplest way to protect your system, your production, and your investment.