Jackson Solar Monitoring and Service Subscription for New Systems

Your solar system is a long-term investment—and protecting that investment means having real visibility, fast response, and priority service when it matters most.

That’s exactly what the Jackson Solar Monitoring and Service Subscription for New Systems provides.

This subscription gives both you and Jackson Solar access to your system through advanced online monitoring platforms such as SolarEdge, enabling faster diagnosis, faster warranty claim initiation, and faster repairs when assistance is needed.

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What Makes This Monitoring Different

This service provides panel-level monitoring when available, allowing you to see how each panel is performing while also giving Jackson Solar access to available system information when service assistance is requested.

When assistance is needed, we can remotely review available system data, alerts, and performance information so that:

• Issues can be identified faster
• Diagnosis can happen sooner
• Warranty claims can be initiated promptly

This direct access allows priority handling and accelerated warranty service.

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Fast Diagnosis. Fast RMA. Priority Repair.

When you contact Jackson Solar regarding a system alert or potential issue, we can remotely review and diagnose the system through the monitoring platform when remote access is available.

If a component failure is confirmed and the manufacturer approves its repair or replacement under the manufacturer’s product warranty—such as a:

• Solar panel
• Optimizer
• Inverter

Jackson Solar will:

• Promptly initiate or assist with the manufacturer’s return merchandise authorization process
• Coordinate the manufacturer-approved replacement part
• Provide the Jackson Solar labor required to replace the approved component at no additional labor charge

Because connected systems can often be reviewed remotely, the warranty process can begin sooner. Subscribers also receive priority service scheduling once the necessary replacement parts arrive.

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Labor Included on Warranty Replacements

Most solar manufacturers offer long product warranties, but the labor required to replace a warranted component may not be fully covered by the manufacturer.

With this subscription:

• Jackson Solar labor for manufacturer-approved warranty replacements is included
• There are no separate Jackson Solar labor charges for covered warranty replacements
• You avoid out-of-pocket Jackson Solar labor costs for covered repairs

This benefit alone can save hundreds of dollars on a qualifying service visit.

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Priority Service Comes Standard

Subscribers receive:

• Priority response and scheduling
• Faster diagnosis when remote access is available
• Faster return to full production whenever possible

Once the necessary parts arrive, subscribers receive priority scheduling over non-subscribers.

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Why This Subscription Saves You Money

Based on Jackson Solar’s service experience, many solar panel systems require service at least once every two years.

Without a service subscription:

• A single service visit can cost $600 or more, depending on the diagnosis, travel, and labor required
• Lost solar production during system downtime adds to the real cost

This subscription:

• Covers Jackson Solar labor for manufacturer-approved warranty replacements
• Helps reduce downtime
• Helps resolve reported issues before they become more costly
• Can pay for itself with one covered service event

In real-world terms, this subscription can cost a fraction of one service call while protecting your system year after year.

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What’s Included

• Customer access to online system monitoring through SolarEdge or an equivalent platform when available
• Panel-level performance visibility when supported by the system and monitoring platform
• Remote system diagnosis by Jackson Solar when assistance is requested and remote access is available
• Priority initiation and handling of manufacturer warranty claims
• Jackson Solar labor for manufacturer-approved product warranty replacements
• The first 20 miles of travel for covered service calls
• Priority service-call scheduling
• Automatic annual renewal for uninterrupted coverage unless canceled

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First Year Included

The first year is included at no separate charge with every new Jackson Solar installation.

After the included first year, the subscription automatically renews annually at the annual subscription price disclosed before renewal unless canceled.

You may cancel at any time by logging into your Jackson Solar customer account and managing your subscription. Cancellation is effective immediately. Subscription benefits and service coverage end on the cancellation date, and no partial or prorated refunds or credits are provided for any unused portion of the subscription term.

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The Bottom Line

This subscription gives you:

• Online system visibility, including panel-level performance when available
• Faster warranty claim initiation
• Jackson Solar labor coverage for manufacturer-approved warranty replacements
• Priority service
• Long-term cost-saving potential
• Peace of mind

It’s the simplest way to protect your system, your production, and your investment.

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Important Coverage and Subscription Terms

Subscription provider and covered system: This subscription is provided by Jackson Solar, LLC and applies to the specific new Jackson Solar system associated with the subscription.

Monitoring availability: Monitoring requires compatible system equipment, a supported manufacturer monitoring platform, and a functioning internet connection. Panel-level monitoring is included only when the installed system and monitoring platform support that function. Available monitoring features may vary by manufacturer and may be changed, interrupted, or discontinued by the manufacturer or monitoring-platform provider.

Monitoring assistance: Jackson Solar’s remote access allows us to review available system information when you request assistance. This subscription does not include continuous, automatic, or 24-hour active monitoring by Jackson Solar, and Jackson Solar does not guarantee that it will independently detect every alert, outage, or performance issue. Contact Jackson Solar when you receive an alert or believe your system may have a problem.

Manufacturer warranty approval: The manufacturer—not Jackson Solar—determines whether a component failure qualifies under the manufacturer’s product warranty. The manufacturer controls warranty approval, replacement-part authorization, part availability, shipping, and processing time. This subscription does not extend, replace, or modify the manufacturer’s warranty and does not guarantee that the manufacturer will approve a claim.

Covered labor: When the manufacturer approves the repair or replacement of a failed component under its product warranty, Jackson Solar will provide the Jackson Solar labor reasonably required to remove and replace that approved component at no additional labor charge. The qualifying issue must be reported to Jackson Solar while the subscription is active. A qualifying claim opened while the subscription is active remains eligible for covered replacement labor if manufacturer approval or the replacement part is received after the subscription expires or is canceled.

Items not included: The subscription does not cover non-warranty repairs, replacement parts or charges not covered or authorized by the manufacturer, system upgrades or modifications, roof or structural repairs, code-required upgrades unrelated to the approved replacement, work performed by another contractor, or special equipment, permits, and third-party services outside the normal component-replacement process. Any noncovered work or additional charge will be explained and approved before that work is performed.

Travel allowance: The first 20 miles of travel associated with each covered service visit are included. Additional travel charges may apply when a service location exceeds that allowance. Any additional travel charge will be disclosed before the service visit is scheduled.

Priority scheduling: Priority scheduling means subscribers are scheduled ahead of non-subscribers when reasonably possible. Diagnosis and repair timing remain subject to manufacturer approval, replacement-part availability, weather, site access, safety conditions, and technician availability. No specific response, approval, delivery, or repair time is guaranteed.

Production losses: This subscription covers only the monitoring access and services described above. It does not reimburse lost solar production, increased utility charges, or other indirect or consequential costs resulting from system downtime.

Subscription term and renewal: The included first year begins when the new system is placed into service by Jackson Solar. After the included first year, the subscription automatically renews for successive one-year terms at the annual subscription price disclosed before the renewal charge. By enrolling, you authorize the payment method associated with your subscription to be charged annually until the subscription is canceled. Jackson Solar will disclose any price change before the changed price is charged.

Cancellation: You may cancel at any time by logging into the Jackson Solar customer account associated with your subscription and using the available subscription-management controls. Cancellation is effective immediately upon cancellation. Monitoring access, priority service, labor coverage, and all other subscription benefits end as of the cancellation date. No partial, prorated, or other refund or credit will be issued for any unused portion of the current annual subscription term. Cancellation also prevents the next and all future annual renewal charges.

A qualifying warranty claim that was reported to Jackson Solar while the subscription was active and before the effective cancellation date remains eligible for the covered replacement labor described in these terms, even if manufacturer approval or the replacement part is received after cancellation.

Changes to coverage: Jackson Solar will not reduce the stated benefits during an active subscription term. Any material change to the subscription will be disclosed before it applies and will take effect no earlier than the subscriber’s next annual renewal.

Enrollment in or renewal of this subscription confirms acceptance of these coverage and subscription terms.