Generac Repair

Thank you for considering Jackson Solar for your Generac System service! Your answers to the questions below will provide the information we need for moving forward.

Generac System Repair Form
– FOR GENERAC SYSTEMS ONLY –

PLEASE COMPLETE THIS FORM IN FULL. INCOMPLETE SUBMISSIONS CANNOT BE PROCESSED.

Effective 1/1/26: All Generac service requests are subject to a $500 Site Intake & Diagnostic Fee, which is required prior to scheduling.

This fee covers non-warranty services required to evaluate and accept a site visit, including intake, diagnostics, travel risk, coordination, and documentation. Warranty labor, if applicable, is billed separately and submitted strictly in accordance with Generac policy.

-Payment of the $500 Site Intake & Diagnostic Fee is required to process your service request

-Service requests are limited to sites within 2.5 hours of ZIP code 63755

-Typical processing time after submission is 2–8 weeks 

Please Note – Internet Connectivity Issues

Generac does not cover most internet or network-related issues under warranty. Responsibility for diagnosing and correcting connectivity issues typically falls to the homeowner and is not considered a Generac equipment failure.

If your inverter is powered on but the blue internet indicator light—typically located in the lower-right corner of the screen—is off, this indicates that the inverter is not connected to your home’s internet. In these cases, the system itself is usually functioning properly, but monitoring and communication are unavailable until connectivity is restored.

Troubleshooting or correcting internet connectivity issues still requires an on-site visit.

A $500 Site Intake & Diagnostic Fee is required for all Generac site visits and must be paid prior to scheduling.
This fee applies even when the issue is determined to be network-related or non-warranty in nature.

Additional information and payment can be found here:

https://jacksonsolarllc.com/products/generac-service-visit

Payment is required before services are rendered and is necessary to process your service request.

QUESTIONS?

CONTACT INFORMATION

Do not hesitate to contact if you have any questions. You can find us here:

  •  127 W. Main St. Ste. A Jackson, MO 63755
  • (573) 243-7657 Office
  • info@jacksonsolarllc.com

HOURS

Monday

10:00 a.m. – 6:00 p.m.

Tuesday

10:00 a.m. – 6:00 p.m.

Wednesday

10:00 a.m. – 6:00 p.m.

Thursday

10:00 a.m. – 6:00 p.m.

Friday

10:00 a.m. – 6:00 p.m.

ABOUT US

"An ethical solution at an ethical price." 
Jackson Solar LLC is locally owned and operated in Jackson, MO. The belief of our company is that providing environmentally ethical solar energy generation systems, should come at a fair, honest, and ethical price, and that communities, no matter how big or small should work together to provide a cleaner earth for our generation and generations to come. Jackson Solar aims for transparency in pricing, education, and loyal customer service provided to the community for now and many years to come!

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