GENERAC Solar Panel System Site Intake & Diagnostic Visit

Generac System – Site Intake & Diagnostic Visit – Jackson Solar

Effective for all Generac service visits scheduled on or after 1/1/26

Thank you for choosing Jackson Solar for your Generac system service needs. As an independent service provider, all Generac site visits are scheduled under a standardized site intake and diagnostic structure.

Please review the information below carefully before proceeding to checkout.

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Service Overview

This service applies exclusively to Generac solar systems that were not installed by Jackson Solar

• Service is provided on a first-come, first-served basis
• Availability is limited to sites within 2.5 hours of ZIP code 63755
• Requests outside this service radius cannot be accepted
• Typical processing time after form submission is 2–8 weeks

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Site Intake & Diagnostic Fee (Required)

Starting 1/1/26, a site intake and diagnostic fee is required for all Generac site visits and is DUE BEFORE SERVICES ARE RENDERED AND IS REQUIRED TO PROCESS YOUR SERVICE REQUEST.

This fee covers non-warranty services required prior to and in support of a site visit, including intake, diagnostics, travel risk, coordination, and documentation. This fee is separate from any Generac-authorized warranty repair and is not a charge for Generac-covered parts or labor specifically covered by the applicable Generac warranty.

Warranty labor, if applicable, is handled separately and submitted strictly in accordance with Generac policy. This fee is required to accept and schedule a site visit and applies to each Jackson Solar site intake and diagnostic visit regardless of whether the issue is ultimately determined to be warranty-related or non-warranty-related.

The fee covers:

• Technician travel to and from the site to the extent not covered by Generac

• On-site system inspection and diagnostics to the extent not covered by Generac

• Evaluation of wiring, inverter operation, communication status, and system performance

• Documentation required for Generac warranty processing, when applicable

When a Generac-covered component has been authorized for warranty replacement and the required part is available, Jackson Solar will perform the authorized warranty repair on site when conditions and the scope of work allow. In many cases, replacement of the covered component resolves the system issue during the service visit.

This fee is charged even if the issue is determined to be non-warranty related or no repair is performed.

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Inspection & Repair Process

During the site visit, our technicians will:

• Inspect the Generac inverter and associated system components
• Verify system operation, electrical connections, and safety compliance
• Test system performance and communication status
• Identify any faults, failures, or required corrective actions

If repairs or component replacements are required:

• Replacement parts are not included in the site intake and diagnostic fee
• Parts approved and supplied by Generac under warranty will be replaced on site by our technician when authorized and available. If Generac does not cover the associated labor, any non-covered labor charges will be quoted separately before the repair is performed. In many cases, replacement of the approved warranty component resolves the system issue.
• Parts, additional labor, or follow-up visits may be quoted and invoiced separately if not covered by Generac.
• Payment for non-warranty parts and additional non-warranty work is required before ordering or scheduling
• Generac-covered warranty parts and Generac-covered warranty repair labor are handled separately through Generac’s warranty process and are not included in the site intake and diagnostic fee. Non-warranty parts, additional labor, or follow-up visits not covered by Generac will be quoted and invoiced separately.

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Important Connectivity Notice (Very Common Issue)

Generac does not cover most internet or network-related issues under warranty.

If your inverter is powered on but the blue internet indicator light (typically located in the lower-right corner of the screen) is off, this indicates a loss of internet connection, not a Generac equipment failure.

• Network and connectivity issues are the homeowner’s responsibility
• Troubleshooting or correcting these issues still requires a site visit
• The site intake and diagnostic fee still applies, even when the issue is network-related

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Payment Policy

• Full payment of the site intake and diagnostic fee is required at checkout
• Service will not be scheduled until payment is received
• Payments are accepted by credit or debit card only
• Invoices for non-warranty or otherwise non-covered additional work, labor, or parts must be paid prior to ordering or scheduling follow-up service.

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Next Steps

1. Complete the Generac System Repair Form in full
   (Incomplete submissions cannot be processed)
2. Proceed to checkout for the site intake and diagnostic fee
3. After payment, your request will enter the scheduling queue

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By proceeding to checkout, you acknowledge and accept the site intake and diagnostic service structure and the policies outlined above.

We appreciate your understanding and look forward to helping you get your Generac system operating properly.